Outsourcing in the Philippines, where is it now?Find out more at the International Contact Center Conference Expo

Outsourcing in the Philippines, where is it now? Find out more at the International Contact Center Conference Expo

The Philippines is the acknowledged leader in outsourcing today, especially for voice accounts.

How did that happen?  And how does the Philippines intend to stay on top?

One of the major factors for the growth of the Philippines in the BPO industry especially the Call Center segment is that the Filipinos are excellent in their English speaking skills and have a very neutral accent. Couple that with the fact that the Philippine Government has funneled in millions of pesos in terms of funding to support the industry growth through tax incentives, training funds and other perks for industry.

In 2010 – revenues for the Call Center segment in the Philippines reached around 5.7 billion dollars with a workforce of around 350,000 people.

The government aims to create more jobs by making the industry more competitive and by helping provide more employable talent for the Call Center industry. How? One of the government agencies directly helping make this happen is TESDA with it Finishing Course for Call Center Agents course and the Contact Center course open to anyone 18 years old and above.

With the help of various industry experts like Francis Kong, President of Success Option Publishing Company. Director of Inspire Leadership Consultancy and a columnist, author, as well as an international speaker, trainer; and consultant. And Donald Patrick Lim of ABS-CBN as speakers for the upcoming International Contact Center Conference Expo organized by the Call Center Association of the Philippines, the ICCCE aims on tackling major industry issues and trends, a training and development program for contact center professionals, and an exhibit of the latest products and solutions.


Contact Center Conference

The Conference and expo is to be held at Cebu on August 28 – 30, 2013.

For more information about the ICCCE and its speakers, please visit their site here: ICCCE



Ron is a happily married man for more than 10 years, the father of 3 boys. Loves to write about places that he visits. And works in the BPO industry.